Location
sheffield, england, United-Kingdom
Posted
June 12, 2026
Job Description
Elevation Recruitment Group are working with a fast-growing global managed service provider. As the business expands through acquisition, they need an experienced Zendesk specialist to own their multi-brand platform - keeping BAU running whilst leading the technical integration of newly acquired businesses.
This is a hands‑on configuration role with real scope. You'll work across a complex omnichannel environment, introduce AI-powered improvements, and shape platform direction for a customer base that spans multiple brands and languages.
What you'll be doing
- Administer and optimise Zendesk Support across email, messaging, web forms and voice – including triggers, automations, macros, views, and bot flows
- Lead end‑to‑end Zendesk design, build, and configuration for M&A integrations
- Build and improve routing logic, escalation flows, and automation to drive efficiency across brands and teams
- Develop custom integrations us...