Location
edmonton, division no. 11, Canada
Posted
July 09, 2026
Job Description
Take charge at TTEC Digital as a Workspace Product Manager. Shape the future of AI-driven tools for customer interactions while enhancing user experiences.
This remote, full-time position focuses on guiding the development of tools that improve agent interactions and supervisory controls. You’ll own the Agent UI and collaborate with teams to ensure ergonomic, effective, and insightful user experiences. Your decisions will influence the direction of product capabilities and customer satisfaction metrics.
Key Responsibilities:
• Manage the end-to-end experience of agents and supervisors
• Define information hierarchy for user interfaces
• Work with design to refine user flows and interactions
• Establish latency budgets for real-time experiences
• Assess success through metrics like CSAT and AHT
Requirements:
• 7+ years of product management experience in B2B SaaS
• Expertise in shipping products to real clients
• Familiarity with agile workflows and deve...
This remote, full-time position focuses on guiding the development of tools that improve agent interactions and supervisory controls. You’ll own the Agent UI and collaborate with teams to ensure ergonomic, effective, and insightful user experiences. Your decisions will influence the direction of product capabilities and customer satisfaction metrics.
Key Responsibilities:
• Manage the end-to-end experience of agents and supervisors
• Define information hierarchy for user interfaces
• Work with design to refine user flows and interactions
• Establish latency budgets for real-time experiences
• Assess success through metrics like CSAT and AHT
Requirements:
• 7+ years of product management experience in B2B SaaS
• Expertise in shipping products to real clients
• Familiarity with agile workflows and deve...