Davao

IBEX

Full-time Business Operations Specialists

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Location

Quezon City, Metro Manila, Philippines

Posted

June 28, 2026

Job Description

Overview
The Workforce Scheduleris responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
 Responsibilities 
Historical File:Mechanize the collection of all historical data for trending – call volume, AHT, Service Level and shrinkage factors. Trending needs to be provided down to the interval level.
Normalize historical data for abnormal occurrences but document for trending that can be used to manage similar future situation
Trending:Standardize the methods to be used for trending call volume, AHT, service level and Shrinkage
Customize the formulas by program as to historical data to be used for trending (4 weeks prior, 3 month...
                    

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Job Details

Job Type

Full-time
Category

Business Operations Specialists
Date Posted

June 28, 2026
Application Deadline

August 07, 2026