Job Description
Workforce Supervisor Responsibilities
Think of yourself as a key leader who ensures staff optimization, sets goals and objectives, maintains employee records, and facilitates effective communication among workers.
Think of yourself as the leader that provides direction in forecasting labor requirements and creating and managing staff schedules – to enable us to gain insights into effective business metrics – in projecting the number of employees needed to complete a particular job at a given time of the day, week or month.
In effect, you will lead a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions – calls, messages or emails – and scheduling the correct number of teammates to handle expected volume of transactions.
You will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning to improv...