Workforce Supervisor

Alorica

Full time Supervisors of Office and Administrative Support Workers
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Location
Davao City, Davao Region, Philippines
Posted
June 23, 2026

Job Description

Key Responsibilities:

  • Manage scheduling, attendance, and staffing requirements.
  • Monitor real-time performance and address staffing gaps.
  • Support forecasting, capacity planning, and reporting.
  • Analyze workforce metrics and recommend improvements.
  • Coach Workforce Analysts and coordinate with Operations teams.


    • Qualifications:

  • Experience in Workforce Management within a BPO/contact center environment.
  • Knowledge of forecasting, scheduling, and real-time management.
  • Strong analytical, reporting, and leadership skills.

    • Job Details

    • Job Type
      Full time
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      June 23, 2026
    • Application Deadline
      August 02, 2026