Location
cebu city, central visayas, Philippines
Posted
June 09, 2026
Job Description
About the job Workforce Services Specialist
Responsibilities:
- Report staffing needs andperformance issues impacting service levels on a timely manner and recommendsolutions to close gaps
- Analyze the impact of volume,AHT, planned shrinkage and other drivers to service level
- Create volume forecast andhandle time forecast for interval, daily and weekly staffing plan to ensurethat the center is appropriately staffed
- Determine appropriate staffinglevels needed to meet goals
- Administer shift bids acrosssites and clients/lines of business
- Manage and adjust employeeschedules and rotations to meet the work volume demand on each day
Qualifications:
- Graduate of any Bachelor’sdegree or undergraduates with relevant work experience
- Must have at least 3 years’experience in RTA, Scheduling, CapacityPlanning and Forecasting (needs to know manual, with a tool and create fromscratch)
- Must have...