Location
quezon city, metro manila, Philippines
Posted
July 01, 2026
Job Description
About the job Workforce Scheduler - Quezon City
Work Setup: Onsite - 1 needed each for Bridgetowne and North EDSA
Shift: Graveyard Schedule
Requirements:
- At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup
- All candidates must be amenable to start ASAP.
Responsibilities
Service Planning
The scheduling and service planning specialist is expected to create short-term to long-range forecasts (but not limited to) for the following: workload, HC requirements, AHT trends, shrinkage inputs, and occupancy.
Routinely evaluate interval-level attainment and trend against targets and forecasts to identify production volume changes that will lead to workload reassessment and the appropriate realignment in specific or all fields.
Track and report forecasted vs. actual production volume trends by LOB, campaign, and site. Perform root cause analysi...