Key Responsibilities
Workforce Planning & Forecasting
Develop and maintain short- and long-term workforce plans across multiple accountsForecast headcount requirements based on: Historical demand trendsCurrent workload (break-fix tickets, work orders)Pipeline opportunities and anticipated business growthMonitor capacity vs. demand and recommend staffing adjustmentsMulti-Account Resource Management
Coordinate workforce allocation across multiple client accountsEnsure appropriate staffing levels to meet SLA and operational targetsPrioritize and shift resources dynamically based on workload fluctuationsOperational Workload Management
Analyze and manage staffing needs across: Break-fix ticket volumesWork orders and scheduled workReactive vs. planned service demandsIdentify trends, risks, and gaps in coverageProject & Program Support
Partner with Proje...