Workforce Management Specialist

Asticom Technology Inc.

Full-time other-general
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Location
Taguig, National Capital Region, Philippines
Posted
July 02, 2026

Job Description


Job Details:

✅ Onsite Work (22 days/month)

🕗 Work Schedule: 8:00 AM – 5:00 PM

💰 Salary: ₱25,000 – ₱29,000


Qualifications:

  • High school graduate or equivalent (Bachelor's degree is an advantage but not required).
  • At least 1–2 years of experience as a Customer Service Representative (CSR) or Call Center Agent.
  • At least 6 months of Workforce Management (WFM), scheduling, or reporting experience is highly preferred. Entry-level RTA candidates with strong potential are also welcome to apply.
  • Experience using WFM tools such as NICE IEX, Verint, Aspect, or Teleopti is a strong advantage