Workforce Management Senior Specialist

HungerStation

Contract Business Operations Specialists
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Location
Riyadh, Riyadh Province, Saudi Arabia
Posted
July 26, 2026

Job Description

Job Description

Purpose

To manage care reporting, MIS, and all the workforce management tasks, including analyzing agent historical
performance; generating and overseeing schedules, and schedule adherence in order to enhance the overall

customer experience journey. within the Organizational policies and procedures.

Key Accountability Areas

  • Define the most accurate forecast for different functions and calculate the right sizing per function.
  • Coordinate with operations team to implement work schedule, keep track of the changes to forecast, and shift swapping.
  • Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at the team and individual agent level
  • Perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.
  • Responsible for maintaining accurate employee information in WF...

    • Job Details

    • Job Type
      Contract
    • Category
      Business Operations Specialists
    • Date Posted
      July 26, 2026
    • Application Deadline
      September 04, 2026