Location
Hyderabad, India, India
Posted
July 24, 2026
Job Description
Workforce Management Program Manager, YouTube
_corporate_fare_ YouTube _place_ Hyderabad, Telangana, India
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor’s degree or equivalent practical experience.
+ 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to manage these changes.
+ 5 years of experience building relationships with stakeholders or clients, with experience in industry-standard WFM platforms (e.g., Verint, NICE, Aspect).
+ 5 years of experience in a customer or client-facing role.
+ 3 years of experience in a contact center environment, including 2 years of experience in a Workforce Management (WFM) role.
+ 3 years of experience designing and executing global workforce planning strategies, including the de...
_corporate_fare_ YouTube _place_ Hyderabad, Telangana, India
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor’s degree or equivalent practical experience.
+ 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to manage these changes.
+ 5 years of experience building relationships with stakeholders or clients, with experience in industry-standard WFM platforms (e.g., Verint, NICE, Aspect).
+ 5 years of experience in a customer or client-facing role.
+ 3 years of experience in a contact center environment, including 2 years of experience in a Workforce Management (WFM) role.
+ 3 years of experience designing and executing global workforce planning strategies, including the de...