Location
lahore, punjab, Pakistan
Posted
July 12, 2026
Job Description
Job Description
- Lead and manage the Workforce Management function, including forecasting, capacity planning, scheduling, real-time management, and reporting.
- Drive workforce optimization strategies to improve productivity, service levels, operational efficiency, and cost management.
- Partner with Operations, HR, Training, and Technology teams to align workforce plans with business objectives and growth requirements.
- Ensure accurate demand forecasting and resource planning using data analytics and workforce management tools.
- Monitor key performance indicators (KPIs), identify trends, and implement corrective actions to achieve service and productivity targets.
- Develop and strengthen WFM processes, governance frameworks, and reporting mechanisms to support a tech-enabled operating model.
- Provide onsite leadership and day-to-day guidance to the WFM team, fostering accountability, collaboration, and high perfo...