Location
toronto, on, Canada
Posted
June 09, 2026
Job Description
Elevate your career as a Workforce Management Analyst at BrokerLink, focusing on service level management and schedule optimization. This role requires a strong analytical skillset in both English and French.
BrokerLink is expanding its workforce management team and is on the lookout for an Analyst. Your responsibilities will include monitoring real-time service levels, generating insightful reports, and managing workforce schedules to achieve organizational goals. Expertise in call center software will be crucial in your daily operations and improvements.
Key Responsibilities: • Ensure achievement of service level objectives regularly • Analyze daily trends and adjust workforce forecasts • Monitor call patterns and inventory scheduling needs • Optimize work schedules for efficiency and quality • Respond to scheduling inquiries and approvals
Requirements: • 1-3 years of relevant workforce management experience • Degree in business, mathematics, or related fie...
BrokerLink is expanding its workforce management team and is on the lookout for an Analyst. Your responsibilities will include monitoring real-time service levels, generating insightful reports, and managing workforce schedules to achieve organizational goals. Expertise in call center software will be crucial in your daily operations and improvements.
Key Responsibilities: • Ensure achievement of service level objectives regularly • Analyze daily trends and adjust workforce forecasts • Monitor call patterns and inventory scheduling needs • Optimize work schedules for efficiency and quality • Respond to scheduling inquiries and approvals
Requirements: • 1-3 years of relevant workforce management experience • Degree in business, mathematics, or related fie...