Job Description
The role / impact
As a Workforce Analyst, you’ll help keep our Customer Experience and Customer Success teams ready for whatever the day brings. You’ll build short and long term forecasts, respond to real time changes like call outs or schedule shifts, and make sure the right people are in the right place at the right time to support our customers. Your work shapes how well we deliver on service commitments, day in and day out.
Beyond the numbers, you’ll keep workforce documentation current, flag the operational impact of new feature releases, and give the team a clear read on what’s coming. It’s a role with genuine visibility: your forecasts and recommendations reach leaders across Customer Success and Customer Experience every week.
The team & how they connect
You’ll join a small, closely connected workforce team supporting Customer Success and Customer Experience across New Zealand, the US and the UK. The team partners daily with CX leaders ...