Location
pasig, metro manila, Philippines
Posted
June 05, 2026
Job Description
Job Description
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays
Insurance Health & Wellness
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Qualifications
- College Degree any course
- 2-3 years experience in Workforce Management
- Experience with forecasting and scheduling
- Experience in handling all LOB (Email, chat and voice)
- With supervisory experience handling RTA or Workforce Analyst
Job Role
- Supervise and guide Workforce Analysts in forecasting, scheduling, and real‑time monitoring
- Develop and maintain accurate short‑term and long‑term workforce forecasts
- Oversee staffing plans, capacity planning, and resource allocation
- Monitor real‑time operations to ensure service level targets (SLAs) are met
- Analyze historical data and trends to improve ...