WFM Specialist: Real-Time Ops & Analytics

IHG Hotels & Resorts

Full-time Controlling de personal
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Location
Mexico, tamaulipas, Mexico
Posted
July 14, 2026

Job Description

IHG Hotels & Resorts is looking for a WFM professional to provide operational support in Mexico, Tamaulipas. The role involves optimizing costs, delivering revenue, and ensuring guest experience through effective WFM procedures.

The ideal candidate will handle real-time management, customer service, and business support functions, possessing 1 to 3 years of relevant experience in call centers or workforce management.

A high school diploma or an Associate Degree in Business Administration is required, along with excellent communication and analytical skills.

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