WFM Planning & Scheduling Manager

Full-time Other-General

Job Title WFM Planning & Scheduling Manager Location Cape Town (ZAF) – 18 Main Rd, Claremont, Cape Town, 7708 Responsibilities Set strategic direction and manage overall delivery of forecasting, scheduling, and operational metrics of accounts within the location. Work with key stakeholders to ensure WFM initiatives and priorities are aligned and delivered to meet contractual requirements. Collaborate with onsite and offshore WFM teams to provide forecasting and scheduling requirements for each account. Drive achievement of resource planning metrics. Brief management on status of WFM functions and metrics. Coordinate with Operations (Team Leaders, Operational Managers, DPE) and Clients to ensure WFM processes and practices are in place and properly executed. Determine policies and procedures. Identify and leverage best practices to ensure effective use of resources and automated systems. Implement productivity and revenue increases by driving efficiency and related initiatives. Act as e...