Location
toronto, on, Canada
Posted
June 27, 2026
Job Description
Step into WFM leadership at BrokerLink! Manage teams and enhance operational efficiency while ensuring forecast and capacity accuracy in a collaborative environment.
In this leadership role, you will oversee the transformation and innovation of the WFM team. Your responsibilities include analyzing business results, proactivity in multi-skilled environments, and refining capacity plans with the latest data. With your strong background in project management, make a significant impact in enhancing WFM processes.
Key Responsibilities:
• Transform and innovate within the WFM team
• Review business results against forecasts
• Optimize capacity planning each month
• Manage service targets across multi-site locations
• Present complex WFM concepts clearly to teams
Requirements:
• Bachelor’s degree in relevant field
• Experience managing a WFM team for 3+ years
• Proficient in MS Excel, PowerPoint, and Word
• Excellent analytical and problem-solving skills
In this leadership role, you will oversee the transformation and innovation of the WFM team. Your responsibilities include analyzing business results, proactivity in multi-skilled environments, and refining capacity plans with the latest data. With your strong background in project management, make a significant impact in enhancing WFM processes.
Key Responsibilities:
• Transform and innovate within the WFM team
• Review business results against forecasts
• Optimize capacity planning each month
• Manage service targets across multi-site locations
• Present complex WFM concepts clearly to teams
Requirements:
• Bachelor’s degree in relevant field
• Experience managing a WFM team for 3+ years
• Proficient in MS Excel, PowerPoint, and Word
• Excellent analytical and problem-solving skills