WFM Leader: Forecasting, Analytics & Scheduling

Full-time IT & Technology

A leading global service provider is looking for a Workforce Supervisor to manage a team responsible for workforce operations in the call center environment. Your role involves ensuring client goals are met, analyzing work volume, and developing innovative solutions for the workforce management team. The ideal candidate will have substantial call center experience and strong technical skills, with a proven ability to lead and inspire teams. This role requires a focus on data analytics, project management, and sustaining a high-performance culture across multiple sites.
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