WFM Lead: Real-Time Planning & Optimization
Ubiquity Global Services, Inc.
Full-time
Human Resources
Location
cagayan de oro, northern mindanao, Philippines
Posted
June 13, 2026
Job Description
A global services firm in Cagayan de Oro seeks an experienced Workforce Management Manager. Responsibilities include tracking and forecasting call volumes, reporting project metrics, and making recommendations to improve productivity. The ideal candidate has 5+ years in Workforce Management, with strong analytical and communication skills. Experience with AVAYA CMS and Verint is preferred. This role requires flexibility to work various shifts and travel to Manila and Bacolod offices.
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