WFM Lead: Real-Time Planning & Optimization
Ubiquity Global Services, Inc.
Full-time
Human Resources
Location
bacolod, western visayas, Philippines
Posted
June 26, 2026
Job Description
A global services company is seeking a Workforce Management Manager with over 5 years of experience, including at least 3 years in a managerial role. The ideal candidate will have expertise in managing workforce-related processes and tools, including AVAYA CMS and Verint. Responsibilities include tracking call volumes, reporting metrics, and making strategic recommendations. Strong analytical and communication skills are essential, with an openness to work various shifts, particularly graveyard shifts.
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