WFM Analyst – Scheduling, Forecasting & SLA Optimization
Confidential
Full-time
Management & Operations
Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 13, 2026
Job Description
Trip.com is seeking a Workforce Management Analyst in Kuala Lumpur to support service level and efficiency targets. The role involves monitoring workforce operations, making real-time suggestions, and developing forecasting models to optimize scheduling.
The ideal candidate is fluent in English and Malay, possesses excellent communication skills, and can handle high-pressure situations. The position offers career growth opportunities, flexible work arrangements, and company-sponsored events.
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