Location
mawaque, pampanga, Philippines
Posted
June 25, 2026
Job Description
iQor, Inc. in Pampanga is looking for a Workforce Management Specialist. The role focuses on enhancing service efficiency in a call center environment by managing forecasts and service levels. Candidates should have at least 1-3 years of relevant experience, strong communication skills, and proficiency in Excel.
Responsibilities include intra-day performance management, queue monitoring, and analyzing trends to ensure optimal performance. This position offers an opportunity to impact customer satisfaction significantly.
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