WFM Analyst

American Express Global Business Travel

Full time Business Operations Specialists
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Location
Gurgaon, Haryana, India
Posted
July 25, 2026

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

  • Analyst is accountable to do the tactical work within Workforce management by supporting the various workforce management roles (Scheduling & Real Time).
  • Good analytical skills.
  • Good communication skills-written and verbal.
  • Basic excel knowledge.
  • Flexible with shift timings and weekly offs, Open to work 24/7
  • Posting agreed upon schedules
  • Managing the Scheduling mailbox. Responding to requests within the targeted SLA.
  • Managing the Real Time mailbox. Responding to requests within the targeted SLA.
  • Processes schedule exceptions both advanced notice and day of requests.
  • Scheduling training and other BTOP requests...

    • Job Details

    • Job Type
      Full time
    • Category
      Business Operations Specialists
    • Date Posted
      July 25, 2026
    • Application Deadline
      September 03, 2026