Location
saint laurent de l'île- 'orléans, qc, Canada
Posted
June 27, 2026
Job Description
WestGroupe is seeking an IT Support Specialist to provide hybrid technical assistance. Leverage your skills in a fast-paced, supportive environment while helping users solve their tech challenges.
As a part of our IT team, you'll bring 1-3 years of technical support experience to troubleshoot and resolve hardware and software issues. You'll manage service requests and ensure a positive user experience through effective communication. This role supports user onboarding and offboarding, detailing essential IT operations.
Key Responsibilities:
• Provide Tier 1–2 technical assistance for various IT needs
• Troubleshoot Windows, macOS, and mobile device issues
• Manage service desk tickets for timely resolutions
• Configure and support end-user devices and software
• Assist with IT security projects and upgrades
Requirements:
• 1–3 years in technical support or IT operations
• Proficient in Windows 10/11, macOS, and Office 365
• Basic networking skills inclu...
As a part of our IT team, you'll bring 1-3 years of technical support experience to troubleshoot and resolve hardware and software issues. You'll manage service requests and ensure a positive user experience through effective communication. This role supports user onboarding and offboarding, detailing essential IT operations.
Key Responsibilities:
• Provide Tier 1–2 technical assistance for various IT needs
• Troubleshoot Windows, macOS, and mobile device issues
• Manage service desk tickets for timely resolutions
• Configure and support end-user devices and software
• Assist with IT security projects and upgrades
Requirements:
• 1–3 years in technical support or IT operations
• Proficient in Windows 10/11, macOS, and Office 365
• Basic networking skills inclu...