Location
red deer, ab, Canada
Posted
June 27, 2026
Job Description
Join Wesco as an Associate Manager in Customer Service North America, focusing on order management and team leadership to meet client needs effectively. Drive quality and efficiency in service delivery.
As part of your responsibilities, you will manage customer service operations while reporting directly to the Branch Sales Manager. You will lead a team, ensuring compliance to policies and identifying areas for performance enhancement. Analyzing service metrics will enable you to make informed decisions that reflect customer feedback.
Key Responsibilities:
• Direct customer service operations and team dynamics
• Analyze performance metrics for improvement opportunities
• Manage workflows for order processing and fulfillment
• Maintain high standards of service quality and customer satisfaction
• Develop team capabilities and support training initiatives
Requirements:
• High School Degree essential; Bachelor’s preferred
• Minimum 4 years in customer service...
As part of your responsibilities, you will manage customer service operations while reporting directly to the Branch Sales Manager. You will lead a team, ensuring compliance to policies and identifying areas for performance enhancement. Analyzing service metrics will enable you to make informed decisions that reflect customer feedback.
Key Responsibilities:
• Direct customer service operations and team dynamics
• Analyze performance metrics for improvement opportunities
• Manage workflows for order processing and fulfillment
• Maintain high standards of service quality and customer satisfaction
• Develop team capabilities and support training initiatives
Requirements:
• High School Degree essential; Bachelor’s preferred
• Minimum 4 years in customer service...