Webfactory Support (French Speaker) M/F

Axians ENTERPRISE

Contrat à durée indéterminée Computer Occupations
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Location
Bobadela, Lisbon, Portugal
Posted
July 17, 2026

Job Description

We're looking for a Support Specialist to join our Website Support team, where you'll be part of first-line support operations, manage website workflows, and ensure seamless communication between users, stakeholders, and technical teams.

Responsabilities:

  • Level 1 support operations;
  • Manage website updates, user requests, and incident resolution;
  • Serve as the communication bridge between users, stakeholders, and technical teams;
  • Align user needs with team priorities and technical requirements;
  • Monitor support performance and ensure service quality;
  • Promote best practices in accessibility, security, and GDPR compliance.

    • Requirements and skills:

  • Degree in Computer Engineering or a related field;
  • Familiarity with:Incident Management: EasyVista (nice to have);Analytics: Matomo (nice to have);Knowledge of SEO, GDPR, and data privacy regulations;
  • ITIL certification (nice to have);
  • Fluent ...

    • Job Details

    • Job Type
      Contrat à durée indéterminée
    • Category
      Computer Occupations
    • Date Posted
      July 17, 2026
    • Application Deadline
      August 26, 2026