We are hiring Service Assistant

Full-time Customer Service

Deliver exceptional guest experiences through world-class hospitality, presenting tours and tastings, promoting destination experiences, and supporting sales activities while maintaining the highest service standards.

Key Responsibilities

• Active involvement in all aspects of the guest experience and ensuring service excellence.
• Present detailed Distillery Tours and Brandy Tastings.
• Maintain thorough knowledge of our full portfolio of products and the brand-making process.
• Maintain thorough knowledge of cocktail preparation and be able to prepare all cocktails served.
• Ensure effective stock handling and minimise losses.
• Promote and sell destination offerings, experiences, and products.
• Follow company policies and procedures while identifying opportunities for continuous improvement.
• Drive Dineplan reviews and database sign-ups.
• Deliver exceptional hospitality and customer standards at all ...