Job Description
About the Role:
The Warranty Guidelines & Labor Rates Specialist is the central point of contact for defining, refining, and scaling operational warranty standards and financial parameters across all markets. You will be responsible for creating and maintaining clear policy documentation for retail partners, managing and parameterizing market-specific warranty labor rates, and leveraging data and AI tools to ensure this critical information is seamlessly shared and understood across the network.
Key Responsibilities:
Create, update, and maintain comprehensive, highly structured warranty guidelines, policy manuals, and Standard Operating Procedures (SOPs) for global markets and retailers.
Manage, evaluate, and parameterize the official warranty Labor Rates and flat-rate allowances across different National Sales Companies (NSCs) and retail networks to e...