Location
grimsby, niagara region, Canada
Posted
July 16, 2026
Job Description
Drive exceptional service delivery as the Global Service Manager for VTR, handling customer support and service operations worldwide. Your leadership will enhance service efficiency and operational standards.
Reporting to the Head of Global Operations, this manager position entails overseeing a skilled team and ensuring high-quality customer interactions. You'll coordinate maintenance schedules, manage service reporting, and foster continuous improvement efforts to elevate the service department's performance in meeting global customer needs.
Key Responsibilities:
• Generate and share service reports with stakeholders
• Maintain effective communication with customers and internal teams
• Schedule service visits and ensure compliance documentation
• Support training and recruitment within the service team
• Develop preventative maintenance plans for VTR products
Requirements:
• Comprehensive understanding of serv...
Reporting to the Head of Global Operations, this manager position entails overseeing a skilled team and ensuring high-quality customer interactions. You'll coordinate maintenance schedules, manage service reporting, and foster continuous improvement efforts to elevate the service department's performance in meeting global customer needs.
Key Responsibilities:
• Generate and share service reports with stakeholders
• Maintain effective communication with customers and internal teams
• Schedule service visits and ensure compliance documentation
• Support training and recruitment within the service team
• Develop preventative maintenance plans for VTR products
Requirements:
• Comprehensive understanding of serv...