Job Description
Job Title: Vice President – Onboarding & Servicing | Retail Ops (UAEn)
Job Purpose
To lead and manage the Bank’s Account Onboarding, Customer Servicing, ATM Operations, and Cash Management functions, ensuring efficient, secure, and compliant service delivery in line with the Bank’s strategic objectives. The role is responsible for optimizing operational performance, enhancing customer experience, mitigating risks, and driving continuous improvement through technology and process excellence.
Key Responsibilities
Develop and execute the functional strategy for onboarding, servicing, ATM operations, and cash management aligned with the Bank’s overall business goals.
Establish governance frameworks, policies, and procedures to ensure consistency, control, and regulatory compliance.
Support digital transformation initiatives to enhance operational efficiency and customer experience.
Operations Management
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