VP, Enterprise Customer Service Ops (Philippines)

Empower

Full-time Management & Operations
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Location
taguig, metro manila, Philippines
Posted
July 26, 2026

Job Description

Empower Philippines is seeking a senior leader to steer all customer service operations across enterprise segments from Manila. The role reports to global CS leadership and will mature the operating model, governance, and standards to deliver a consistent, high-quality customer experience aligned to One Empower.

You will drive KPIs, budget discipline, regulatory compliance, risk mitigation, and a strong leadership pipeline.

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