Job Description
ComplyAdvantage is currently hiring for a VP of Customer Experience and Services. This is a revenue-critical role at a pivotal moment. We're scaling globally and rebuilding our product suite around Mesh, our next-generation AI-native compliance platform. We need a leader to define what customer experience means in the AI era, and to build the organization that delivers it.
You will own the full post-sale lifecycle, from solution design and onboarding through adoption, value realization, and renewal, with the technical pre-sale motion alongside it. You will partner with the President of GTM, accountable for net revenue retention (NRR) and the growth of annual recurring revenue (ARR).
This is not a steady-state leadership role. It is a builder's mandate. The customer, the platform, and the operating model are all changing at once. Your job is to get ahead of all three.
What you'll own
Five functions, roughly 60 people, three regions...