Job Description
Description
:JOB OVERVIEW
The VP, Client Services is responsible for the account management function at Wheels and its performance for customers. The account managers are responsible for ensuring day-to-day fleet management support for customers. Primary responsibility for the VP, Client Services is to manage, lead, develop and direct the Managers who lead the account management teams, the Vehicle Inventory Management (VIM) team, and the customer support team. The VP of Client Services is also responsible for the fulfillment of Wheel’s customer service vision to provide the best service experience in the fleet management industry through Available, Responsive, Expert, Proactive and Accurate services from the team. The person in this role will also be a leader in aligning all departments of Wheels to the customer service vision.Strategically, the VP, Client Services will focus on the fit and relevancy of our service model options for customers, e...