Location
remote, colombia, Colombia
Posted
July 15, 2026
Job Description
Summary
Our team is growing, and we are looking for an Account Manager for our voluntary benefits team.
In this role, you will
- Support Account Executive in servicing assigned book of benefits accounts
- Build and maintain client relationships
- Provide customer service for assigned accounts, which includes handling daily emails and phone calls from clients, vendors, and other team members
- Assist clients with resolution of claims, billing, and other day‑to‑day service issues
- Maintain electronic filing and required data in Benefit Point (agency management system)
- Attend and present in client meetings and open enrollment meetings as needed
- Prepare, print, and, in some cases, deliver communication material to clients
- Review contracts, plan documents, and plan summaries for accuracy
- Prepare benchmark reporting
- Assist team members with preparation of compli...