Location
taguig, metro manila, Philippines
Posted
June 26, 2026
Job Description
Tata Consultancy Services is seeking a Quality Analyst responsible for monitoring and evaluating customer interactions in a VOICE process. You will ensure adherence to client requirements and company standards while driving improvements in agent performance and customer experience.
The ideal candidate will have a Bachelor's degree and prior BPO/Call Center experience, along with knowledge of voice quality monitoring. Strong analytical skills and the ability to provide constructive feedback are essential.
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