Location
pateros, metro manila, Philippines
Posted
July 11, 2026
Job Description
Globe Telecom is seeking a B2B VOC Champion to lead end-to-end initiatives that translate customer feedback into actionable CX improvements. You will work with cross-functional teams to harvest insights, analyze data, and drive programs that close the VOC loop.
The role emphasizes surface-level root-cause analysis, prioritization of opportunities, and collaboration with internal partners to deliver measurable enhancements in customer experience and NPS.
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