Location
angeles, pampanga, Philippines
Posted
July 14, 2026
Job Description
Position Title: Virtual Nurse
Work Set Up: Hybrid
Schedule: 9:00 PM to 6:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga
Quick Rundown
The Virtual Nurse is responsible for scheduling of field staff, managing all touch‑points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
Customer Care & Client Relations
- Manage customer care procedures and serve as the primary client contact.
- Meet or exceed inquiry‑to‑client conversion goals.
- Ensure high‑quality care at all client touch‑points (phone, in‑home consultation, follow‑ups at 24 hours, 7 days, and every 30 days).
- Support intake calls, referrals, and service standards.
- Maintain client satisfaction scores of 9+ and deliver a perfect 10 experience.