Job Description
Role Overview
The Virtual Assistant will assist our clinics with the recall, retain and re-engagement of their
patients via outbound calls. The individual will leverage their people skills as they speak to
patients in a hands-on fast-paced environment. Success in this role requires strong
communication skills and the ability to address escalated issues and function as a key member
of the clinical team. The individual in this role will be observant, impeccably organized, proactive
and possess an understanding of the business.
Key Responsibilities:
• Effectively manage the call flow, issue resolution and clinical questions that the patients
might have.
• Prepare reports and analyze data to improve processes and maximize efficiency and
plan member satisfaction.
• Handle calls and other communications with clinics and their patients.
• Resolve and maintain 100...