Virtual Assistant

Full-time Secretaries and Administrative Assistants

Role Overview

The Virtual Assistant will assist our clinics with the recall, retain and re-engagement of their

patients via outbound calls. The individual will leverage their people skills as they speak to

patients in a hands-on fast-paced environment. Success in this role requires strong

communication skills and the ability to address escalated issues and function as a key member

of the clinical team. The individual in this role will be observant, impeccably organized, proactive

and possess an understanding of the business.

Key Responsibilities:

• Effectively manage the call flow, issue resolution and clinical questions that the patients

might have.

• Prepare reports and analyze data to improve processes and maximize efficiency and

plan member satisfaction.

• Handle calls and other communications with clinics and their patients.

• Resolve and maintain 100% follow-throug...