Job Description
We're looking for full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.
If you're fluent in English, tech-savvy, and passionate about delivering outstanding customer service β this is a great opportunity to grow in an international environment.
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Key Responsibilities
β’ Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
β’ Maintain a 5 minute response time to all messages during your shift.
β’ Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
β’ Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
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