Location
Remote, Remote, Canada
Posted
June 12, 2026
Job Description
Lead Cayenta's client support operations as Vice President, ensuring excellence and strategic alignment. This remote role requires strong expertise in enterprise software support and team management.
Cayenta seeks a Senior Executive to enhance its support services. As Vice President, you will mentor a multi-tiered team while driving client satisfaction and financial performance. Ideal candidates have a track record in utility or municipal markets, showcasing leadership in enterprise software support operations.
Key Responsibilities:
• Develop strategic direction for the support services function
• Lead and mentor support managers and teams
• Drive financial forecasting and OPEX management
• Oversee annual support pricing and contract renewals
• Serve as the escalation point for critical incidents
Requirements:
• Bachelor's degree or equivalent experience
• 10+ years in customer or technical support roles
• 5+ years in senior leadership capacity
• Str...
Cayenta seeks a Senior Executive to enhance its support services. As Vice President, you will mentor a multi-tiered team while driving client satisfaction and financial performance. Ideal candidates have a track record in utility or municipal markets, showcasing leadership in enterprise software support operations.
Key Responsibilities:
• Develop strategic direction for the support services function
• Lead and mentor support managers and teams
• Drive financial forecasting and OPEX management
• Oversee annual support pricing and contract renewals
• Serve as the escalation point for critical incidents
Requirements:
• Bachelor's degree or equivalent experience
• 10+ years in customer or technical support roles
• 5+ years in senior leadership capacity
• Str...