Job Description
Responsibilities:
Handling of hotline phone support as schedule and checking of voice mailbox on a daily basis working on a 24/7 operations.
Responsible as the first line of support for vessels for their IT problems and queries. Conduct initial troubleshooting, ticket dispatching and follow-up.
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
Process the necessary documentations and data collections, monitor system performance and perform required action, respond to mails within the allowed time.
Adhere to the procedure and requirements stated in the SOP and other process references.
Avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Suggest and initiate value adding activities that will help to improve all ...