Vendor Performance & Operations Manager

Etihad

Full-time Management & Operations
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Location
abu dhabi, abu dhabi emirate, United-Arab-Emirates
Posted
July 25, 2026

Job Description

Etihad is seeking a Vendor Performance Manager to manage relationships with service providers, ensuring targets and KPIs are met while driving process improvements across operations. The role focuses on profitability, productivity and efficiency, with a hands-on approach to auditing procedures.

Qualifications include a university degree, 3+ years in a contact center leadership role, and experience in travel/customer service.

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