Job Description
Job Title: Lead – Production Support
Location- Mumbai (WFO)
Years of Experience- 12 - 15 yrs
Job Overview
We are looking for an experienced and driven Lead – Production Support to lead and strengthen our production support function. This role requires a strong technical & functional expert who can drive incident management, provide strategic oversight, and mentor teams while ensuring system stability and business continuity.
Key Responsibilities
• Lead end-to-end production support operations, ensuring high system availability and reliability.
• Diagnose and resolve complex system/application issues, minimizing business impact and downtime.
• Perform in-depth analysis of logs, metrics, and system behaviour using advanced debugging tools to identify root causes.
• Driv...