Location
durban, ethekwini metropolitan municipality, South-Africa
Posted
June 07, 2026
Job Description
SUMMARY:
- POSITION INFO:
Job Purpose Ensuring the smooth functioning of operational processes related to VAS, This position involves, troubleshooting issues, supporting daily operations, coordinating with various stakeholders eg. tech, retail operations, regional teams, retailers, and ensuring seamless service delivery. Key Performance Indicators (KPI)
- Process Optimization
- Customer Retention and Loyalty
- Technology and Tool Management
- Issue Resolution
- Customer Communication and Engagement
- Compliance and Quality Assurance