Location
vancouver, metro vancouver regional district, Canada
Posted
July 20, 2026
Job Description
Join Vancity as a Member Experience Officer focused on enhancing member interactions in False Creek. Utilize digital tools to improve service delivery and member satisfaction.
In this permanent full-time position, the Member Experience Officer will blend customer service with account management tasks. You will assist members with financial queries, promote our digital services, and conduct informational interviews regarding their financial health. This role is vital for offering seamless support across channels.
Key Responsibilities:
• Handle member transactions efficiently and accurately
• Manage member inquiries over phone and in-branch
• Onboard members to our digital offerings
• Improve data quality and communication strategies
• Implement basic Account Manager tasks effectively
Requirements:
• High School Diploma; higher education preferred
• Experience in financial services is beneficial
• Effective cash handling and customer service skills
• C...
In this permanent full-time position, the Member Experience Officer will blend customer service with account management tasks. You will assist members with financial queries, promote our digital services, and conduct informational interviews regarding their financial health. This role is vital for offering seamless support across channels.
Key Responsibilities:
• Handle member transactions efficiently and accurately
• Manage member inquiries over phone and in-branch
• Onboard members to our digital offerings
• Improve data quality and communication strategies
• Implement basic Account Manager tasks effectively
Requirements:
• High School Diploma; higher education preferred
• Experience in financial services is beneficial
• Effective cash handling and customer service skills
• C...