Job Description
Job Summary
We are looking for a highly driven and detail-oriented Quality Specialist II to join our QMM1 team at the Amata Plant (AmaP). In this critical role, you will act as the key contact window for our Plant-to-Plant (P2P) products (ESP/ABS), managing customer complaints, ensuring strict compliance with QMS standards, driving 8D problem-solving processes, and minimizing failure costs.
Key Roles & Responsibilities
1. Customer & P2P Complaint Management (90% of Role)
Primary Contact Window: Serve as the main interface for both incoming and outgoing Plant-to-Plant (P2P) product complaints.
Complaint Evaluation & Resolution: Evaluate customer/field complaints, define robust corrective actions, and track their implementation.
8D Leadership: Lead 8D ...