Location
singapore, singapore, Singapore
Posted
July 15, 2026
Job Description
Responsibilities
- Plan and conduct qualitative and quantitative user research to understand user needs, behaviours, and pain points.
- Translate research findings into actionable insights and recommendations for stakeholders.
- Create customer journey maps, service blueprints, personas, empathy maps, and other UX artefacts.
- Facilitate workshops and co-creation sessions with business stakeholders and project teams.
- Conduct usability testing and synthesise findings to improve digital products and services.
- Work closely with product owners, business users, designers, and developers throughout the design lifecycle.
- Develop wireframes, low- to high-fidelity prototypes, and design concepts using Figma.
- Support service improvement initiatives by identifying opportunities to enhance user experience across digital touchpoints.
- Ensure UX deliverables align with Singapore Government digital design...