Location
Brooklyn, NY, United States
Posted
July 06, 2026
Job Description
Shape the future of User Experience and Conversational AI design with strategic initiatives that blend business needs, user insights, and cutting-edge AI technologies.
As a UX Conversation Designer, Senior Associate in the Employee Experience team, you will help shape the user experience across our products and services -including the design and development of the conversational experience for the internal Ask JPMC help phoneline.
This position is ideal for a designer with experience in Conversation Design and a solid understanding of traditional IVR systems. This role will help update an existing IVR system to leverage newer technologies like large language models (LLMs).
Your expertise in Design Thinking, UX Research Practices, and Conversational Interface Design will support strategic initiatives and develop innovative solutions. The successful candidate will engage cross-functional stakeholders, advocate for user-centered design through compelling storytelling,...
As a UX Conversation Designer, Senior Associate in the Employee Experience team, you will help shape the user experience across our products and services -including the design and development of the conversational experience for the internal Ask JPMC help phoneline.
This position is ideal for a designer with experience in Conversation Design and a solid understanding of traditional IVR systems. This role will help update an existing IVR system to leverage newer technologies like large language models (LLMs).
Your expertise in Design Thinking, UX Research Practices, and Conversational Interface Design will support strategic initiatives and develop innovative solutions. The successful candidate will engage cross-functional stakeholders, advocate for user-centered design through compelling storytelling,...